Preparing for Your Session

Please fill out your intake and other need forms, prior to your appointment. Check your email for your confirmation, and it will prompt you to set up a Jane account and fill out your forms.

If it has been more than 1 year since your last intake, you will need to fill out a new one. Our system will prompt you to do so when your old one expires.

We only have so much time scheduled for you. If your session time arrives and your intake still needs completing (or an old one still needs updating), know that we will have less time for your bodywork.

Thank you for your understanding.

We are located 3 blocks south of the Eugene Library, in the Charnelton Wellness Center, at the back of a parking lot directly south of the OddFellows building.

Unfortunately, we only have street parking available for our clients, so please be sure to budget time to find parking and walk in.

Because we are located in downtown and do not keep a front desk, our front door is locked, and we have a rotating client door code. Please be sure to subscribe to our 2hr text reminders—they will give you the current code, so you can come in and wait comfortably in one of our lobbies.

We require insurance to be verified prior to start of sessions. As such, we generally require new insurance that needs verification to be booked 2 weeks or more out.

You can read more about how to use insurance at our office here.

If you have accidentally booked an insurance session for new insurance inside that 2 week window, and you are in urgent need of care, please call us right away, at 541-329-1119. While we cannot guarantee we can verify you short notice, we will do our best to accommodate.

Please note that though we do check insurance coverage, delays in reporting can affect your benefits, insurance representatives sometimes make mistakes, and insurance payments are not guaranteed. Because you are responsible for any unpaid balances, we strongly recommend independently familiarizing yourself with your coverage, and read any mail or digital updates from your insurance provider promptly.

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment, or you may be charged a cancellation fee. You can do this fastest through the link in your confirmation email.

While we don't want to encourage people to come in sick, we also need to make sustainable choices to support our staff and their families. No-shows, cancellations and reschedules inside 24 hours of the start of your appointment are subject to a $72.50 fee (half of our regular self pay price), which will be charged to your card on file.

We require a card on file to secure all bookings.

If you need to cancel or reschedule inside 24 hours, please contact your LMT directly.