THE PROCESS

You are responsible to know your coverage, and stay abreast of changes and any communications from your insurance company.

That said, sometimes reps make mistakes. So, though we will verify your coverage (to minimize costly surprises for all), nothing a rep says to your or to us about your coverage, or anything staff here helpfully pass on about your coverage, is a guarantee of payment. Ultimately, you are responsible for any balance your insurance does not pay.
 

PLEASE CHECK YOUR COVERAGE, THEN BOOK

New to us / new coverage?

If you are a new insurance client (or an existing client with plan changes), we strongly suggest that you book your first session with us under a new policy at least 2 weeks out, and submit your insurance information form to us within a day of booking.

Ready to book?

Here is the quick link to book an insurance session.

Once booked, you’ll receive an invite to make a profile in our system, and our Jane system will ask you to fill out your insurance information.

*** IMPORTANT ***

Please fill out that insurance form right away.

This allows us time to verify your coverage prior to your session, and minimize your risk. We cannot guarantee verification inside 1 week of insurance information submission, and if we cannot verify you prior to the start of your session, you will need to pay out of pocket, and be reimbursed appropriately when your carrier pays our office.

We presently have LMTs credentialed to work with these network companies:

• Pacific Source commercial plans

• Regence / BCBS

PLEASE NOTE: Though we work with these companies, not every plan they offer covers massage. We bill several other plans out-of-network. Whatever your insurance company, please check to see if your plan covers massage before proceeding. Not every LMT we have is credentialed with every company we work with, so check your coverage and be sure to book appropriately where network status matters. If you do not have massage coverage, unfortunately, we cannot bill insurance for you, so please do not book an insurance session.

We are not yet set up to work with OHP / Medicare or worker’s comp. If you wish to be notified if/when we are, please contact us and ask to be added to that update list.

We are presently paused on taking new MVA claims–though we hope to resume these in the future, and you can check back here for updates, or email us for such.az

If you are in a network you would like us to join, please contact us with that request. If we get sufficient interest, we may consider adding providers to that network, and will update you if/when we do.

BOOKING YOUR SESSION

PLEASE NOTE:

Again, to help our clients avoid unexpected bills, we verify insurance coverage, and notify our clients of what the insurance reps tell us, regarding available coverage. However, please note, because delays in reporting can affect your billing, and insurance representatives sometimes make mistakes, the information in those updates we send our clients, and subsequent expected insurance payments are not guaranteed. 

Regardless of anything your insurance representative or anyone here may tell you, you are ultimately responsible for any unpaid balances — so again, we strongly recommend you check your coverage for yourself, stay abreast of any changes, and open any mail from your insurance company — physical or digital — that comes your way.

AFTER YOUR SESSION